This Privacy Policy explains how Brightmotto (“Brightmotto,” “we,” “us,” or “our”) collects, uses, shares and protects your personal information when you visit or shop with us.
1. Information We Collect
Information you give us may include your name, email address, phone number, billing and shipping addresses, account login details, order and transaction details, product choices, and any custom names, text, images or artwork you submit for personalized items. It also includes messages you send us and any reviews or comments you post.
Information collected automatically may include your IP address, browser and device type, operating system, pages viewed and actions taken on our site, referral links, cookie and analytics data, and your approximate location based on IP address.
2. How We Use Your Information
We use your information to process, make and deliver your orders, personalize made-to-order products, handle payments and refunds, send order and shipping updates, prevent fraud and protect transactions, respond to your questions and requests, improve our website and services, meet our legal obligations, and — only when you’ve opted in — send you promotional emails. You can unsubscribe from marketing emails at any time.
3. Payment Information
Payments are handled by third-party payment providers. We do not directly store full card numbers; payment providers process this data under their own policies. We may receive limited transaction details such as payment status, transaction ID, amount, and the payer’s name and email.
4. How We Share Information
We may share information with service providers when needed to run our business, including payment processors, production and fulfillment partners, shipping carriers, hosting and technical providers, customer support tools, analytics and security services, and professional advisers. These partners may only use your information as needed to provide their services or comply with the law. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.
5. Personalized Product Information
Details you submit for a personalized product — such as names, numbers, text, images and artwork — may be shared with our production partners solely to make and fulfill your order. You are responsible for making sure your submitted content does not infringe anyone else’s rights.
6. Cookies and Analytics
We use cookies and similar technologies to keep your cart working, remember your preferences, maintain sessions, measure performance, prevent fraud and understand how visitors use our site. You can manage cookies in your browser settings, though disabling some may affect certain features.
7. Data Retention
We keep personal information only as long as reasonably necessary to fulfill orders, provide support, keep business records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by information type and legal requirements.
8. Data Security
We use reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have the right to access, correct or delete your personal information, request a copy of it, object to or restrict certain uses, withdraw consent, and opt out of marketing. To make a request, contact us; we may need to verify your identity first. We may keep certain information where required for legal, tax, fraud-prevention or security reasons.
10. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with information, please contact us so we can review and delete it where appropriate.
11. International Customers
Your information may be processed in the United States or other countries where our providers operate. By using our website you understand that your data may be transferred to countries whose data protection laws may differ from your own.
12. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy, security or content practices, so please review their policies before sharing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page, and significant changes may be communicated through our website or by email where appropriate.
14. Contact Us
For privacy questions or requests, contact:
Store name: Brightmotto
Business owner / representative: Lương Gia Ngọc
Address: TO DAN PHO TAN MAI, DA MAI, THANH PHO BAC GIANG, BAC GIANG, VIET NAM
Email: paypal@brightmotto.com
Phone: +84 899 592 272
Website: https://brightmotto.com