General Shipping
- Products are made to order and may be fulfilled by one of our production partners. Production and shipping origin may vary depending on the product and destination.
- Orders are printed and shipped Monday through Saturday.
- Some items in the same order may ship separately.
When Will I Get My Order?
Production times:
- Standard apparel usually ships within 3–5 business days.
- Embroidery, mugs, sublimation and hand-made custom products may take around 5–10 business days.
Shipping times:
- United States — Standard: 6–12 business days; Expedited: 4–8 business days.
- International — Standard: 14–28 business days; Expedited: 7–14 business days.
Tracking
When tracking is available, we’ll include a tracking number in your confirmation email so you can follow your package online.
Multiple Orders & Addresses
Separate orders placed on the same day cannot be combined, and a single order cannot be split across multiple delivery addresses. To ship to different locations, please place a separate order for each address.
Address Changes
Once an order has entered processing, we’re unable to change the shipping address, so please double-check your details before checkout.
Customs Charges & Delays
Some countries apply import taxes, duties or customs fees. When they apply, these charges are set and collected by your local customs office and are the customer’s responsibility. Customs inspections may also cause delivery delays that are outside our control. For details, please contact your local customs office.
Shipping Questions?
If you have any questions about shipping or your delivery, please contact us:
Store name: Brightmotto
Business owner / representative: Lương Gia Ngọc
Address: TO DAN PHO TAN MAI, DA MAI, THANH PHO BAC GIANG, BAC GIANG, VIET NAM
Email: paypal@brightmotto.com
Phone: +84 899 592 272
Website: https://brightmotto.com
Customer support hours: Monday–Saturday, 9AM–5PM EST